Refund & Cancellation

Refunds

If you do not get your food from a specific restaurant using our services or if there are missing items which we will confirm from the restaurant as well for better communication purposes, we have a refund policy for the convenience of our customers. If the things mentioned apply to you as a customer, you are eligible for a refund. You will be fully refunded the exact amount you paid to the restaurant and the money will arrive in your bank account in 3-5 working days. If due to any circumstances, you do not get refunded on time, please contact us and we will be more than happy to assist you.

If you need help with anything else, please contact us through our email, phone or live chat and we will sort out the matter for you in the best possible way that we can.

Cancelling or amending orders

As soon as the order has been completed and accepted, you are no longer entitled to change or cancel your order, this also includes any entitlement to a refund. If for any reason you wish to cancel or amend your order, you can contact the Restaurant Directly. However, please be aware the Restaurant is not under any obligation to agree and fulfil such requests where they have started processing an order.